LEDKE Technology Co., Ltd LEDKE Technology Co., Ltd
LEDKE Technology Co., Ltd
Customer Services

Pre-sale:
According to the customer's requirements, LEDKE sales supply full set of solution to the customer with the LEDKE engineer's technical advices.

In sale:
The professional engineer will supply the customer the best installation project and guidance, appropriate product project considering the installation environment.

After sale:
We will offer best integrity and normative technology training, products application manual, software operation manual and other documents, so let the user learn quick and maintenance convenient. Regular maintenance, revisit, enquiry for comments, improvement.

Maintenance
1) Maintenance principles: response in time, solve problems as soon as possible and ensure the use.
2) Maintenance period: In the warranty period, free of all maintenance charges; After warranty period, only charge the material costs fees free of manual work fees.
3) Maintenance response:
If the users find any problem that cannot be solved, please contact with Our company by Tel or email, we will response as soon as possible, and reply in 24 hours. if the equipment cannot work in a right way, users should hand in detailed written report to state the details of the problems.


------------------------------------------------------------ Return Policy ------------------------------------------------------------

WHAT can be returned ?
Only the products with quality problems that can be returned, and the problems are not caused by Man-made and force majeure. And we only accept return for exchange and repair.

WHEN do items need to be returned by ?
The merchandise can be returned within 1 year since the date of shipping.

HOW do customers return items ?
To make a return, please CONTACT US FIRST by fax to 86-0755-82949887 or by e-mail to: info@ledke.com and submit a copy of your receipt, invoice or packing list BEFORE returning your product. If you no longer have one of these, a letter with the following information:
1) Company Name.
2) Contact Person.
3) Address.
4) Phone number.
5) E-mail address.
6) When, where and by whom the purchase was made.
7) Reason for the return.
8) Purchase price of the item(s).

An RMA number will be issued to you, and then you must return the product in conjunction with this RMA number. Otherwise your request will NOT be processed and your shipment will be refused.

SHIPPING for returns ?
Customer need to pay shipping for return to us, and we will pay the shipping cost for sending back to customers after exchange or repair.

Packing materials ?
All the merchandise need to be safe packed before shipping.